knowledge base
3 statements across 1 episodes · 0 bullish · 1 bearish · 1 people on the record · first statement Feb 15, 2021 by Naomi Rozenfeld · across every show →
Everything said about knowledge base, oldest first
Feb 15, 2021 neutral
Rozenfeld: Early startups should talk to users, not deflect with knowledge bases
“So to come and say to startup, Hey, you guys need to have a knowledge base when maybe you have, I don't know, 50 or a hundred or a thousand customers. Maybe she'd be spending more time talking to them rather than necessarily deflecting them.”
Feb 15, 2021 negative
Rozenfeld: Technical dependency severely limits rapid knowledge base adaptation
“When you feel that you can't do that, obviously, and that you're limited, or there's a high dependency in order to get a knowledge base up, then you're in a really bad place to even be able to adapt and to move really quickly on that front.”
Feb 15, 2021 neutral
Rozenfeld: Support AI is only as effective as its underlying data
“People think that it's just this thing that's just gonna work right out of the box, but it only is as good as the data that you feed into it, and it's only as good as your knowledge is, and how you're directing users to the right place.”