Knowledge Base
topic on 2 shows · 4 statements across 2 episodes
Startups For the Rest of Us 
the Official SaaStr Podcast
4 statements about Knowledge Base, every show
Walling: Early success hires should build your internal knowledge base
“When we would hire a new success person, usually there was a success or support or even a sales who liked Doing writing. And oftentimes they, when I first hired them, if it were three or four of us, they did, they didn't have full-time work yet, that we hadn't…”
Rozenfeld: Early startups should talk to users, not deflect with knowledge bases
“So to come and say to startup, Hey, you guys need to have a knowledge base when maybe you have, I don't know, 50 or a hundred or a thousand customers. Maybe she'd be spending more time talking to them rather than necessarily deflecting them.”
Rozenfeld: Technical dependency severely limits rapid knowledge base adaptation
“When you feel that you can't do that, obviously, and that you're limited, or there's a high dependency in order to get a knowledge base up, then you're in a really bad place to even be able to adapt and to move really quickly on that front.”
Rozenfeld: Support AI is only as effective as its underlying data
“People think that it's just this thing that's just gonna work right out of the box, but it only is as good as the data that you feed into it, and it's only as good as your knowledge is, and how you're directing users to the right place.”