Holly Firestone
9 statements across 1 episodes · 6 bullish · 2 bearish · 1 people on the record · first statement Jun 1, 2022 by Holly Firestone · across every show →
On the record as a speaker too: Holly Firestone's record, appearances and statements → this page counts the times other people say the name.
Everything said about Holly Firestone, oldest first
Jun 1, 2022 bullish
Jun 1, 2022 positive
Firestone: Community must connect peers rather than broadcast company messaging
“Community is your people connecting to each other over a shared set of interests and values, and your company is the glue that sticks them together. I cannot stress how important this is. Community is not an opportunity for you to build, you know, your connect…”
Jun 1, 2022 positive
Firestone: Pair Mid-Level Community Hires with Consultants When Senior Talent Is Scarce
“There aren't a ton of people that have been doing this a really long time. So what I would recommend if you can't find someone super senior, look for someone that has, you know, four or five years of experience, bring in a community consultant and the communit…”
Jun 1, 2022 positive
Firestone: 93% of community members discovered new products via community
“So we surveyed the members of our community and 93% said they discovered new products and solutions in the community. 81% said they saw higher productivity in themselves because they were part of the community. And then 82% saw an increase in their ROI.”
Jun 1, 2022
Jun 1, 2022 negative
Firestone: Offloading Community to Inexperienced Staff Slows Growth and Adds Risk
“I've seen so many businesses that make the mistake of just kind of adding community to somebody's already full plate, or hiring or promoting an executive that has zero community experience. That is, it's very tricky because it will slow you down, but it also p…”
Jun 1, 2022 bullish
Firestone: Community peer support saved $2M per month in support costs
“Then when it comes to support costs, there were 4000 questions that were answered in the community like in a community forum. 83% of those were answered by other members of the community. And we calculated that that was two million dollars a month in support s…”
Jun 1, 2022 positive
Firestone: Building an enterprise community requires a minimum of two hires
“So I recommend if you really want to build a community, then you need to start with at least two people. It's really a good way to go. I mean, unless you're very small, that's not a hard and fast rule, but if you look at all of these things that have to happen…”
Jun 1, 2022 negative
Firestone: Building enterprise communities for every audience at once is a mistake
“Now, would I say build for every single one of your audiences right off the bat? Absolutely not. That's a terrible idea. You need to prioritize the audiences that you want to work with, but it can really include everybody, and it's a good idea to include every…”