ForgeRock

“How, how we typically look at it is if there's a temporary reduction for a short period of time, let's say within, within the six month period, as long as at the end of that period, the customer is, is effectively renewing the full amount and kind of go get, g…”

“So if someone renews early and it has some churn associated with it, we wouldn't typically recognize that churn until the period in which the renewal was due, so we can kind of match apples with apples.”

“Because we focus mostly on enterprise customers. We have this idea of allowing a renewal to slip up to a period of six months. Oftentimes the customers maybe are negotiating and there may be a significant upsell associated with the renewal that we haven't mana…”

“Typically we would look at the ARR value coming in from that customer through that, that channel. So if that ARR goes down because the margin changes, then we would take some kind of churn on that.”