ForgeRock
company on 1 show · 4 statements across 1 episodes · said 1 times in 1 episodes since 2021
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Willey: ForgeRock counts ARR losses from channel partner margin shifts as churn
“Typically we would look at the ARR value coming in from that customer through that, that channel. So if that ARR goes down because the margin changes, then we would take some kind of churn on that.”
Willey: ForgeRock treats contract reductions lasting over six months as formal churn
“How, how we typically look at it is if there's a temporary reduction for a short period of time, let's say within, within the six month period, as long as at the end of that period, the customer is, is effectively renewing the full amount and kind of go get, g…”
Willey: ForgeRock matches early renewal churn to the original scheduled due period
“So if someone renews early and it has some churn associated with it, we wouldn't typically recognize that churn until the period in which the renewal was due, so we can kind of match apples with apples.”
Willey: ForgeRock allows up to six months renewal slippage before forced churn
“Because we focus mostly on enterprise customers. We have this idea of allowing a renewal to slip up to a period of six months. Oftentimes the customers maybe are negotiating and there may be a significant upsell associated with the renewal that we haven't mana…”