contact center QA

1 statements across 1 episodes · 1 bullish · 0 bearish · 1 people on the record · first statement Dec 29, 2023 by Jason Lemkin · across every show →

Everything said about contact center QA, oldest first

Dec 29, 2023 bullish
Prediction Not checkable as stated
Lemkin: AI will transform contact center QA by late 2024
“That entire category by the end of next year will not, won't even resemble what it did. 24 months ago because of AI.”
Jason Lemkin Dec 29, 2023 ▶ 0:42 Why the Future of Customer Success, Sales & Marketing Has Changed with SaaStr CEO Jason Lemkin
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