chatbots

also referred to as: chatbot

2 statements across 1 episodes · 0 bullish · 2 bearish · 1 people on the record · first statement Feb 15, 2021 by Naomi Rozenfeld · said 1 times in 1 episodes since 2025 · across every show →

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Everything said about chatbots, oldest first

Feb 15, 2021 negative
Opinion
Rozenfeld: Companies overemphasize chatbots instead of building proper support routing
“There's too much, there's an overemphasis to solve things with chatbot rather than trying to make sure that the user gets to the right place.”
Naomi Rozenfeld Feb 15, 2021 ▶ 34:37 How to execute a winning self-service strategy | Wix Answers VP of Revenue Naomi Rozenfeld
Feb 15, 2021 negative
Insight
Rozenfeld: Deploying AI without defined problems hurts customer funnels
“What are you trying to solve? Try and answer that first, and then work, work backwards to that, and then see how that technology fits into it, rather than, like, you know, I need chatbots, I need AI, and, like, trying to get everything to work, where that usua…”
Naomi Rozenfeld Feb 15, 2021 ▶ 12:49 How to execute a winning self-service strategy | Wix Answers VP of Revenue Naomi Rozenfeld
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