Catherine Blackmore
4 statements across 1 episodes · 4 bullish · 0 bearish · 1 people on the record · first statement Aug 28, 2017 by Catherine Blackmore · across every show →
On the record as a speaker too: Catherine Blackmore's record, appearances and statements → this page counts the times other people say the name.
Everything said about Catherine Blackmore, oldest first
Aug 28, 2017 positive
Customer Success Leaders Should Be a Company's Most Strategic Executives
“The customer success leader, in many ways, should be your most strategic resource and executive in the company, because if you think about it, your customer success organization should really be the mirror around what is working and what isn't working.”
Aug 28, 2017 positive
Startups Must Retain Early Customers Before Paying Salespeople Commission
“Why on earth would you pay a salesperson commission before you know if you're going to retain your customers? So it's that first hundred customers, maybe first 10, 20 customers, depending on your business model, before you even think about commissioning a sale…”
Aug 28, 2017 positive
Aug 28, 2017 positive
Monetizing Customer Success Requires Self-Serve Alternatives Before Charging For Services
“Before you can have that ask for the services order conversation with your customer, you need to make sure that you actually have tools available that they can opt to do themselves. So whether that's Resources in the community, or training online content that …”