ARR churn
1 statements across 1 episodes · 0 bullish · 0 bearish · 1 people on the record · first statement Jan 14, 2021 by Tim Willey · across every show →
Everything said about ARR churn, oldest first
Jan 14, 2021 neutral
Willey: Logo churn often exceeds ARR churn due to small customer tail
“Larger customers tend to be a little bit more sticky than smaller customers. So what we've tend to found is that our customer churn rate is sometimes a little bit higher than our ARR churn rate because it has this longer tail of smaller customers.”