ARR Churn
topic on 1 show · 1 statements across 1 episodes
1 statements about ARR Churn, every show
Willey: Logo churn often exceeds ARR churn due to small customer tail
“Larger customers tend to be a little bit more sticky than smaller customers. So what we've tend to found is that our customer churn rate is sometimes a little bit higher than our ARR churn rate because it has this longer tail of smaller customers.”