Mike Murchison

8 statements across 1 episodes · 2 bullish · 0 bearish · 1 people on the record · first statement Oct 17, 2022 by Mike Murchison · said 14 times in 5 episodes since 2023 · across every show →

On the record as a speaker too: Mike Murchison's record, appearances and statements → this page counts the times other people say the name.

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Everything said about Mike Murchison, oldest first

Oct 17, 2022 positive
Insight
Murchison: Excellent software requires mastering the underlying manual process
“All software is at a fundamental level, all software does is it replicates and scales some manual process that exists in the physical world. And our belief is the extent to which you can understand that manual process better than anyone else, or at least under…”
Mike Murchison Oct 17, 2022 ▶ 22:45 How to Pivot to Product Market Fit | Mike Murchison, Founder of Ada ($1B+ Valuation) · PMF Show
Oct 17, 2022
Assertion Not checkable as stated
Murchison: Ada co-founders worked support at seven companies simultaneously
“We were employed by seven different companies at one point, all at the same time. And we lived and breathed customer service for the better part of a year.”
Mike Murchison Oct 17, 2022 ▶ 10:36 How to Pivot to Product Market Fit | Mike Murchison, Founder of Ada ($1B+ Valuation) · PMF Show
Oct 17, 2022 neutral
Disclosure
Murchison: Ada began as an internal tool before becoming a pivot
“Initially this was about a curiosity we had around, you know, solving a problem that we were experiencing as the leaders of Volley and not as a, you know, as a, oh, this is a pivot opportunity, or this is a new business venture. It was about solving our own op…”
Mike Murchison Oct 17, 2022 ▶ 8:05 How to Pivot to Product Market Fit | Mike Murchison, Founder of Ada ($1B+ Valuation) · PMF Show
Oct 17, 2022
Insight
Murchison: Discovery problems are validated when interview responses become predictable
“Picking up the phone call, you have a 10th phone call in a row, and people are saying, almost, you're using the exact same phrases when they're describing the problem, and they're reacting to it the same way. So I, you almost feel like an anthropologist. You j…”
Mike Murchison Oct 17, 2022 ▶ 9:11 How to Pivot to Product Market Fit | Mike Murchison, Founder of Ada ($1B+ Valuation) · PMF Show
Oct 17, 2022
Assertion Supported
Murchison: Contact center agent turnover averages roughly 45% annually
“Attrition rates in contact centers Are on average about 45% annually, meaning that in the enterprise, about half of all customer service agents will leave their jobs every year.”
Mike Murchison Oct 17, 2022 ▶ 25:43 How to Pivot to Product Market Fit | Mike Murchison, Founder of Ada ($1B+ Valuation) · PMF Show
Oct 17, 2022
Disclosure
Ada founders secretly tested their own software while working as support agents
“The reason we knew Ada worked in the early days or was going to work is because we didn't get fired. You know, we ran this software and our managers, you know, they didn't care. Like they loved the fact that response times went down. They couldn't tell the dif…”
Mike Murchison Oct 17, 2022 ▶ 31:52 How to Pivot to Product Market Fit | Mike Murchison, Founder of Ada ($1B+ Valuation) · PMF Show
Oct 17, 2022 neutral
Disclosure
Mike Murchison never generated a dollar of SaaS revenue before founding Ada
“I hadn't I had not generated a dollar in SAS revenue in my entire career before ADA.”
Mike Murchison Oct 17, 2022 ▶ 35:12 How to Pivot to Product Market Fit | Mike Murchison, Founder of Ada ($1B+ Valuation) · PMF Show
Oct 17, 2022 positive
Insight
Murchison: Minimizing customer contact is an obsolete legacy from analog call centers
“The paradigm of talking to your customers less, you know, is really, really born of an era where, People really weren't making as many data informed decisions. And it might have been because a lot of this information wasn't digitized to begin with. If you're r…”
Mike Murchison Oct 17, 2022 ▶ 6:33 How to Pivot to Product Market Fit | Mike Murchison, Founder of Ada ($1B+ Valuation) · PMF Show
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