Murchison: Contact center agent turnover averages roughly 45% annually
Mike Murchison · How to Pivot to Product Market Fit | Mike Murchison, Founder of Ada ($1B+ Valuation) · PMF Show · Oct 17, 2022 · at 25:43
Ada co-founder and CEO Mike Murchison explains how high agent turnover in contact centers is driven by repetitive and mundane inquiries.
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“Attrition rates in contact centers Are on average about 45% annually, meaning that in the enterprise, about half of all customer service agents will leave their jobs every year.”
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