Assertion Supported
Shih: Runway ML enabled a seven-person VFX team on EEAAO
“They actually powered a lot of the special effects that you see in the movie to the order that of, you know, only requiring seven people on the video editing team versus traditionally a movie like that would have 700.”
Assertion Not checkable as stated
Shih: Most Enterprise Customers Are Still Experimenting with Generative AI
“Most customers are in the middle, right? They're still experimenting. They're realizing how important it is to get their data ducks in a row, and they're starting to do things like connect their Salesforce data cloud with their various data lakes.”
Assertion Supported
Shih: Data Cloud is Salesforce's fastest-growing organically developed product
“We're seeing our data cloud grow as the fastest organically developed product in Salesforce's history, and a lot of that is driven by this need for data to power AI, whether it's for training and fine tuning or for reg.”
Prediction Not checkable as stated
Shih: AI agents will dramatically transform software development and UI design
“You know, as you're alluding to a lot, agents maturing and being able to do more, I think it's really going to dramatically transform the, how we approach software development, right? A lot of what was explicitly hard coded as different branching and execution…”
Insight
Shih: Conversational unstructured data requires intensive pre-processing before AI retrieval
“There's unstructured data like a PRD or A service knowledge article where it's been written specifically with the intention of communicating a certain set of things, and you can probably assume everything in that unstructured document is important. Conversely,…”
Prediction Not checkable as stated
Shih: Software roles will shift to defining goals while AI executes
“There's a lot of other ones where the job of the software engineer and product manager and designer is going to shift from prescribing the how to Prescribing or describing the why and the what and the goal, and we leave it to the AI to figure out stochasticall…”
Insight
Shih: Aligning with enterprise data graphs is essential for AI startups
“I think that for startups that to understand that and to maybe align themselves with data graphs that are out there, because that's so essential for those applications to be relevant.”
Disclosure
Shih: Salesforce AI integrates internal models alongside OpenAI, Anthropic, Cohere, and Google
“So it's really a combination of using Whether it's Cogen from our research team, which is the, which powers Apex Cogen GPT that we have in, in our developer GPT, where you also fine tuning versions of that for domain specific models in customer service and for…”
Assertion Not checkable as stated
Shih: Service reply recommendations are Salesforce's most popular AI feature
“So a great example of this, the most popular one is service reply recommendations for contact center agents.”
Disclosure
Shih reveals Generative Canvas, a dynamic UI prototype for Einstein Copilot
“We have this pretty awesome prototype. It's called generative canvas where, you know, as you're conversing with the Einstein co-pilot, it's kind of just popping up different components that you would need from within what you're doing.”
Assertion Partly supported
Shih: Generative AI reduced average customer service handle time at Gucci
“What we've seen is that the average handle time on support issues has gone down, and then, but instead of hanging up, the service advisor is able to have a deeper conversation”
Disclosure
Shih: Salesforce is building features to extract structured data from transcripts
“Within that unstructured data, of course, there's data that should remain unstructured and can be vectorized and embeddings, but there's some data, there's actually a lot of structured data in there sometimes, right? In a phone transcript that a retailer might…”
Assertion Supported
Shih: Salesforce Built Early Service GPT Prototypes with Gucci
“We were working with a couple customers, including Gucci to develop very early prototypes of what now has become service GPT.”
