Shih: Conversational unstructured data requires intensive pre-processing before AI retrieval
Clara Shih · No Priors Ep. 43 | With Clara Shih, CEO of Salesforce AI · Dec 7, 2023 · at 19:27
Clara Shih, CEO of Salesforce AI, discusses enterprise data readiness and how different categories of unstructured data must be handled before ingestion into AI models.
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“There's unstructured data like a PRD or A service knowledge article where it's been written specifically with the intention of communicating a certain set of things, and you can probably assume everything in that unstructured document is important. Conversely, there's unstructured data that's in the form of transcripts, whether it's call transcripts, chat transcripts, or Slack channels, and it's the opposite. In there, there's, like, you can assume that most of what's in there was not intended for other people. There's, like, a lot of back and forth and clarification and just, you know. ... Yeah, so then you have to, like, pre-process. You have to, like, mine that. You have to do a step further before you use that for something like retrieval”
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