ServiceNow

“You know, when I was at ServiceNow, you know, I always felt that it was not an equitable relationship that we have with our customers. Cause oftentimes, you know, they would sign up with us for many millions of dollars and It took them nine months to even get …”

“We serve everything from IT to the employee experience to our fastest growing TAM, Customer Relationship Management, obviously all the work that the creators do.”

“We've actually done the math on this. And so for a simple application on our platform, it would be 10 times greater in cost to try to replicate it with a language model.”

“So if you think about companies that do something that span multiple departments or are a serious system of record, That is very hard to replicate. They're safe, and they'll, they'll be a part of the future. If you're serving one function, and what you do is n…”

“Right now I believe the last time I looked at it was more than eighty-five billion workflows are in flight as we're having this podcast, and We got seven trillion transactions happening on that platform.”

“For example, yesterday I started my day with 17 conversations with 17 quota carrying reps.”

“90% of our customer service cases now are managed by agents. And, you know, that, that means like only 10% are actually involving people.”