e-commerce

“I don't think a company in e-commerce could have scaled as well. If it was in 2007 in India, it would have. There were early signs, you know, the yatras in the, and the make my trips were the early signs of transaction level booking, but the e-commerce came in…”

“The people, that's the first e-commerce purchase, but from there to go buy online, right? You know, take the risk of buying online when you have very limited amount of money would be a far away transaction. But then consuming content where you don't pay anythi…”

“Businesses which are built centrally, like e-commerce businesses, which are not hyperlocal, tend to be lot more scalable than businesses, let's say an eye chain, which has to go clinic by clinic across the country. Then the friction there tends to be lot more.…”

“Even today, I look at my own D to C as a fulfillment channel, e-commerce as a fulfillment channel, and also a chemist as a fulfillment channel. If a person wants a chemist, he can buy it from there. If they buy it from Amazon or Flipkart, the product should be…”

“And today, I think largely around 60, 65% of the business comes from e-commerce and the rest is offline.”

“Even in payment, there will be 10 companies which are relevant, each getting to specific pockets. But in certain areas, there will be leader, right? Say in SME segment, there will be two or three players, which are large enough. In e-commerce as the industry, …”

“I don't think e-commerce would have boomed as much as it has without that one big revolution that happened.”

“The more tangible and known the thing is, the easier it becomes to trust. Then I think the next thing that came online was electronics and books, because again, you know, the author, you know, the book kind of know the price. If you go to a shop or if you don'…”

“And what was very interesting in India, e-commerce was still so new that maybe the largest businesses would be doing 10, 15,000 orders a day. Not more than that for sure.”