CRM

also referred to as: crms

9 statements across 7 episodes · 3 bullish · 5 bearish · 7 people on the record · first statement Jul 4, 2022 by Dheeraj Pandey · across every show →

Everything said about CRM, oldest first

Jul 4, 2022 negative
Insight
Pandey: Traditional CRM tools are sales force automation, not real CRM
“Because the CRM tools were built for salespeople. And honestly, it's not customer relationship management. It is Salesforce automation. While CRM means customer relationship management, and that includes their clicks, their interests, their biases, what they d…”
Dheeraj Pandey Jul 4, 2022 ▶ 38:04 Building Product That Sells Itself Ft. Dheeraj Pandey, CEO-DevRev, Co-Founder-Nutanix
Jul 25, 2022 bearish
Opinion
Bhat: Horizontal CRMs only solve 10% to 20% of enterprise sales needs
“There is enough horizontal solutions out there, which try to get to the, you know, 10, 20% of the problem statement by just like CRM's provider, very good customer, three 60 and a web based cloud based database, but they are very, very Thin in terms of being a…”
Yamini Bhat Jul 25, 2022 ▶ 5:23 Scaling From 0 to 120Cr+ Revenue Playbook For SaaS-Entrepreneurs in India Ft. Yamini Bhat, CEO-Vymo
Nov 21, 2022 negative
Insight
Jagannathan: Traditional CRMs are dumb boxes without messaging integration
“The CRM is a dumb box, which is just sitting out there, right? Unless it speaks, it doesn't do anything.”
Karthik Jagannathan Nov 21, 2022 ▶ 48:47 India's Favorite WhatsApp Solution Provider Ft. Karthik Jagannathan, Founder of Gallabox
Apr 18, 2025 neutral
Assertion Partly supported
Patel estimates India spends $600M to $1B annually on CRM
“I think it'll be anywhere from, you know, six hundred, five million to a billion dollars.”
Nilesh Patel Apr 18, 2025 ▶ 24:37 $1Billion CRM From India Competing With Salesforce | Nilesh Patel, LeadSquared
Apr 18, 2025 negative
Opinion
Investors dislike the CRM category because they doubt new companies can scale
“In the CRM is, is not a very you know very desired investment category. And there's so many companies which come in CRM space even today. And it is very hard for anybody to believe that any company can scale in CRM space or in generally customer relationship s…”
Nilesh Patel Apr 18, 2025 ▶ 10:07 $1Billion CRM From India Competing With Salesforce | Nilesh Patel, LeadSquared
Sep 5, 2025 bullish
Opinion
Ganesan: Founders Building SaaS, CRM, or AI Should Go to the US
“I also think that if you're building CRM, if you're building SaaS, if you're building software, you should go to the US. In fact, one could also argue that if you're building AI, you should go to the US as well.”
Shivakumar Ganesan Sep 5, 2025 ▶ 37:01 8 Years Without Funding to $100M Raise & Now A Category Leader | Shivku Ganesan ,Exotel
Feb 21, 2026 positive
Insight
Kohli: Enterprise AI digital workers do not require perfect data hygiene
“Not at all. I, I'll tell you in this, I feel like this is more coming out of experience than, because obviously as all of us AI founders, right, we all have this theory going in and, you know, but I would say the beauty with AI and I would say beauty with us w…”
Samay Kohli Feb 21, 2026 ▶ 18:07 How Digital TEAMMATES Transform Billion Dollar Industries? | Samay Kohli of GreyOrange & Budy.ai
Feb 21, 2026 bearish
Opinion
Kohli: LLMs replacing enterprise CRMs is hype due to edge-case costs
“Imagine if you're a user and you're like, Hey, Claude, go build me a CRM. Claude's like, sure, I'll build you a CRM, but by the way, it'll cost you a million dollars because I have to take care of all the thousands of edge cases. You're like, no, no, no, no, n…”
Samay Kohli Feb 21, 2026 ▶ 48:38 How Digital TEAMMATES Transform Billion Dollar Industries? | Samay Kohli of GreyOrange & Budy.ai
Apr 9, 2026 positive
Disclosure
Kumari: Merlin AI operates as an end-to-end construction operating system
“Ultimately what we want to call ourselves is we are an end-to-end enterprise operating system for you know, for any, you know, company that exists today. But because ERP is a more known term than calling an enterprise software, it just made sense that we put i…”
Sneha Kumari Apr 9, 2026 ▶ 16:19 Why Construction still Runs on Spreadsheets (And How AI Fixes It) | Sneha & Graham, Merlin AI
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