CRM
also referred to as: crms
9 statements across 7 episodes · 3 bullish · 5 bearish · 7 people on the record · first statement Jul 4, 2022 by Dheeraj Pandey · across every show →
Everything said about CRM, oldest first
Jul 4, 2022 negative
Pandey: Traditional CRM tools are sales force automation, not real CRM
“Because the CRM tools were built for salespeople. And honestly, it's not customer relationship management. It is Salesforce automation. While CRM means customer relationship management, and that includes their clicks, their interests, their biases, what they d…”
Jul 25, 2022 bearish
Bhat: Horizontal CRMs only solve 10% to 20% of enterprise sales needs
“There is enough horizontal solutions out there, which try to get to the, you know, 10, 20% of the problem statement by just like CRM's provider, very good customer, three 60 and a web based cloud based database, but they are very, very Thin in terms of being a…”
Nov 21, 2022 negative
Apr 18, 2025 neutral
Apr 18, 2025 negative
Investors dislike the CRM category because they doubt new companies can scale
“In the CRM is, is not a very you know very desired investment category. And there's so many companies which come in CRM space even today. And it is very hard for anybody to believe that any company can scale in CRM space or in generally customer relationship s…”
Sep 5, 2025 bullish
Feb 21, 2026 positive
Kohli: Enterprise AI digital workers do not require perfect data hygiene
“Not at all. I, I'll tell you in this, I feel like this is more coming out of experience than, because obviously as all of us AI founders, right, we all have this theory going in and, you know, but I would say the beauty with AI and I would say beauty with us w…”
Feb 21, 2026 bearish
Kohli: LLMs replacing enterprise CRMs is hype due to edge-case costs
“Imagine if you're a user and you're like, Hey, Claude, go build me a CRM. Claude's like, sure, I'll build you a CRM, but by the way, it'll cost you a million dollars because I have to take care of all the thousands of edge cases. You're like, no, no, no, no, n…”
Apr 9, 2026 positive
Kumari: Merlin AI operates as an end-to-end construction operating system
“Ultimately what we want to call ourselves is we are an end-to-end enterprise operating system for you know, for any, you know, company that exists today. But because ERP is a more known term than calling an enterprise software, it just made sense that we put i…”