Samay Kohli, founder of Budy.ai, responds to host Siddharth Ahluwalia asking if digital teammates are hindered by messy CRM data in enterprise environments.
Opinion
Kohli: Truly 'lights-out' complete automation is a myth across all industries
“I don't believe in this whole, like, I don't even believe that any industry is truly dark timeout, right? And I think touchwood, like, I have the credibility to say it with some, you know, like, we have tens of thousands of robots deployed. So, you know, like,…”
Opinion
Kohli: The original promise of seamless SaaS failed for enterprise customers
“That promise has not been true for enterprise. It might be true for consumer SaaS products, right? Like, you know, if you call Gmail a SaaS product or you call Zoom as a SaaS product, right? Sure, it's true. But, I mean, that's not the bulk of the SaaS product…”
Prediction Not checkable as stated
Kohli: AI digital workers will drive SaaS adoption rather than replace SaaS
“So I feel the next decade is not about replacing SaaS, which is what, you know, it's actually using SaaS more, right? How do you actually use SaaS to deliver that promise that a SaaS provider will continue to release new feature functionality. It's get, it's g…”
Insight
Kohli: Moving to senior living is cost-neutral after selling the home
“What I've learned is that it's usually cost neutral, Right? It's not like it's necessarily costing you more, because you are already living in a house, so the house has equity value, right? As a house of a certain size, you are paying lawn, you know, the lawn …”
Insight
Kohli: CRM providers cannot solve operator workflows due to bespoke tech stacks
“I feel like this is not a problem that a CRM provider can solve. This is a problem because you want to build these solutions. Every company operator is firstly unique in their tech stack, right? So it's like, it's easy to say, yes, everything integrates to eac…”
Opinion
Kohli: LLMs replacing enterprise CRMs is hype due to edge-case costs
“Imagine if you're a user and you're like, Hey, Claude, go build me a CRM. Claude's like, sure, I'll build you a CRM, but by the way, it'll cost you a million dollars because I have to take care of all the thousands of edge cases. You're like, no, no, no, no, n…”