Kohli: The original promise of seamless SaaS failed for enterprise customers
Samay Kohli · How Digital TEAMMATES Transform Billion Dollar Industries? | Samay Kohli of GreyOrange & Budy.ai · Feb 21, 2026 · at 40:39
Samay Kohli, founder of Budy.ai, argues that enterprise SaaS never fulfilled its promise of effortless software updates without massive overhead and training costs.
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“That promise has not been true for enterprise. It might be true for consumer SaaS products, right? Like, you know, if you call Gmail a SaaS product or you call Zoom as a SaaS product, right? Sure, it's true. But, I mean, that's not the bulk of the SaaS product market where people were even buying every year, right? The core of people who are buying every year were the core enterprises, right? So for enterprises, right, sure, the software, Salesforce updates the software every year. But in terms of you actually using those new features, right, it's like best of luck. It's like millions, hundreds of millions spent in trying to use those new software.”
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