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customer service

2 statements across 2 episodes · 0 bullish · 1 bearish · 1 people on the record · first statement Mar 7, 2025 by Sam Lessin · across every show →

Everything said about customer service, oldest first

Mar 7, 2025 neutral
Opinion
Sam Lessin: AI replacing customer service won't impact US jobs
“And for what it's worth, I do believe you, the thing I think you can fire all the customer service people. The only miscalculation is those people do not work in the US. You're going to fire all the people in Indonesia.”
Sam Lessin Mar 7, 2025 ▶ 36:38 #89: America’s Crypto Reserve, Nvidia’s $600M Hit & Digg’s Comeback · More or Less Podcast
Oct 24, 2025 bearish
Insight
Sam Lessin: AI Customer Service Savings Will Be Competed Away
“If everyone has the same improved customer service, it just ratchets the competition up. Right. And those numbers get passed back to you. Don't get to just like take all the money that we spend on customer service and be like, well, now we get that money. That…”
Sam Lessin Oct 24, 2025 ▶ 25:29 TPUs Are Winning? Gemini + Anthropic vs NVIDIA, and OpenAI’s Atlas Explained · More or Less Podcast
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