Chatbase founder Yasser Elsaid discusses customer demand patterns across open-source and proprietary foundation model providers on their platform.
Opinion
Yasser Elsaid: 95% of AI customer service limitations stem from harness architecture
“I would say like, 95% of the limitation is not from the model. It's from the harness. So like, it's my job to fix, but I think the intelligence is there and like, I think has been there for a while, especially for like, if you're only thinking about customer s…”
Insight
Proper AI harnesses enable 80% to 90% customer issue resolution rates
“If the harness is good enough, I would say, of course, it depends on the industry, but on average, you can get to 80, 90% of resolutions for, like, customer product issues, but to get there, it's the job of the harness”
Insight
AI model switching costs remain non-zero due to fragile harness optimizations
“People keep saying like the cost of switching between models is zero. It's cheap, but it's not zero because sometimes you like spend, you know, three, four months, like fine tuning exactly how the model should be, or like how the, Product should be. And then o…”
Opinion
Employee-generated content is replacing ineffective influencer marketing strategies
“I think EGC is very underrated. I think that's the new influencer marketing. Influencer marketing, I feel like, doesn't work anymore. So I think that's, yeah, that's the new thing.”
Insight
Pure self-serve PLG fails for enterprise adoption without human outbound assistance
“I think a big mistake that PLG companies do is that, like, we're a PLG company, like, here's the pricing page, just, like, do your thing and pay us every month. But I think, one, like, even if your product is extremely intuitive and, like, everyone is able to …”
Opinion
AI Engine Optimization is fundamentally no different from traditional SEO
“So I don't think it's very different, honestly, no, because What the AI does is, is it searches the web and like finds answers and then it gives it to you. So it is very similar.”