Yasser Elsaid, founder of Chatbase, discusses go-to-market strategies and organic brand growth via employee-generated content.
Opinion
Yasser Elsaid: 95% of AI customer service limitations stem from harness architecture
“I would say like, 95% of the limitation is not from the model. It's from the harness. So like, it's my job to fix, but I think the intelligence is there and like, I think has been there for a while, especially for like, if you're only thinking about customer s…”
Insight
Proper AI harnesses enable 80% to 90% customer issue resolution rates
“If the harness is good enough, I would say, of course, it depends on the industry, but on average, you can get to 80, 90% of resolutions for, like, customer product issues, but to get there, it's the job of the harness”
Assertion Not checkable as stated
Open-source AI demand spiked on hype before reverting to frontier labs
“Like all the open source models, I think what happened was they got like very hyped and people were very interested in using them. But I think like over time, like there was a spike in usage for these models. And then it goes back to open AI, Anthropic and Goo…”
Insight
AI model switching costs remain non-zero due to fragile harness optimizations
“People keep saying like the cost of switching between models is zero. It's cheap, but it's not zero because sometimes you like spend, you know, three, four months, like fine tuning exactly how the model should be, or like how the, Product should be. And then o…”
Insight
Pure self-serve PLG fails for enterprise adoption without human outbound assistance
“I think a big mistake that PLG companies do is that, like, we're a PLG company, like, here's the pricing page, just, like, do your thing and pay us every month. But I think, one, like, even if your product is extremely intuitive and, like, everyone is able to …”
Opinion
AI Engine Optimization is fundamentally no different from traditional SEO
“So I don't think it's very different, honestly, no, because What the AI does is, is it searches the web and like finds answers and then it gives it to you. So it is very similar.”