Sierra

“It's very different from coding or web agent or whatever people are doing, because it's more about how can you do simple things reliably It's not about, you know, can you sample a hundred times and you find one good mass proof or kill solution. It's more about…”

“I actually think for every single agentic domain, whether it's customer service or legal or software engineering, that's essentially what the company building those agents is building is like the system through which you express the behaviors you want, esoteri…”

“You know, at a lot of our customers, the customer experience operations folks have renamed themselves the AI architects which I think is really cool.”

“In our customer base, we do what's called outcome based pricing. So essentially every time the AI agent solves the problem or saves a customer or whatever it might be, there's a pre-negotiated rate for that.”

“Our engineering team is exclusively in person in San Francisco, though we do have some kind of forward deployed engineers and other offices like London”

“I have an intuition that agents will speak to agents using language for a while. I don't know if that's true. But there's a lot of reasons why there, that may be true. And so, you know, when your personal agent speaks to a Sierra agent to help figure out why y…”

“I can just guarantee that Decagon is always going to be better. Sierra is always going to be better because they spend all day, every day thinking about it.”

“Rule following is like a hard research problem, but if you solve rule following, then you unlock, you know, better customer support. And I think a lot of Sierra's success can be attributed to, like, their focus on this.”

“That's like solving problems that are not differentiated enough for us. I think what, what's interesting about the Sierra that has been really helpful is that again, it's really easy for like the UI and UX of basically administering a Sierra agent is something…”

“There will always be capability overhangs. They may not stay still, and so you gotta be nimble. But the Sierras of the world, the Cognitions of the world, the Cursors of the world, the Decagons and Harvey's, these are all agent labs for their field. They can b…”