Yao: Enterprise customer support AI requires 99% reliability over simple tasks, not search
Shunyu Yao · Language Agents: From Reasoning to Acting — with Shunyu Yao of OpenAI, Harrison Chase of LangGraph · Sep 27, 2024 · at 1:17:44
OpenAI researcher Shunyu Yao explains the motivation behind the Tau-Bench benchmark and how enterprise support agents differ from coding or reasoning benchmarks.
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“It's very different from coding or web agent or whatever people are doing, because it's more about how can you do simple things reliably It's not about, you know, can you sample a hundred times and you find one good mass proof or kill solution. It's more about you chat with a hundred different users on very simple things. Can you be robust to solve like 99% of the time, right?”
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