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customer support

3 statements across 3 episodes · 2 bullish · 1 bearish · 3 people on the record · first statement Sep 27, 2024 by Harrison Chase · across every show →

Everything said about customer support, oldest first

Sep 27, 2024 positive
Opinion
Chase: Customer support is a clear production success area for AI agents
“One big area where there's clearly been success is in customer support. both companies doing that as a service, but also larger enterprises doing that and building that functionality inside.”
Harrison Chase Sep 27, 2024 ▶ 1:20:38 Language Agents: From Reasoning to Acting — with Shunyu Yao of OpenAI, Harrison Chase of LangGraph
Mar 28, 2025 bearish
Opinion
Shah: The AI industry is over-indexing on outcome-based pricing
“I think the reason we're over indexed though, is that there are not that many use cases that have those two dimensions to them that are objectively measurable and that there's a known economic value that's constant, right?”
Dharmesh Shah Mar 28, 2025 ▶ 1:04:13 The Agent Network — Dharmesh Shah, Agent.ai + CTO of HubSpot
Dec 30, 2025 positive
Opinion
Catanzaro: Sierra's Success Stems from Solving Rule-Following in Customer Support
“Rule following is like a hard research problem, but if you solve rule following, then you unlock, you know, better customer support. And I think a lot of Sierra's success can be attributed to, like, their focus on this.”
Sarah Catanzaro Dec 30, 2025 ▶ 26:53 [State of AI Startups] Memory/Learning, RL Envs & DBT-Fivetran — Sarah Catanzaro, Amplify
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