Chase: Customer support is a clear production success area for AI agents
Harrison Chase · Language Agents: From Reasoning to Acting — with Shunyu Yao of OpenAI, Harrison Chase of LangGraph · Sep 27, 2024 · at 1:20:38
Harrison Chase, creator of LangChain and LangGraph, evaluates which generative AI agent applications are genuinely working in production.
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“One big area where there's clearly been success is in customer support. both companies doing that as a service, but also larger enterprises doing that and building that functionality inside.”
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Harrison Chase says coding AI agents are not yet a proven success
“There's a bunch of people doing coding stuff.
We've already talked about that.
I think that's a little bit, I wouldn't say that's a success yet, but there's a lot of excitement and stuff there.”
Harrison Chase says production AI agents rely on three main defaults
“And there's such a long tail of other ones, but in practice, like, when people go to production, they generally have their own tools, or maybe one of those three, maybe some other ones, but, like, very, very few other ones.”
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“I don't think we have like an off the shelf kind of like implementation of reflection and kind of like the general sense. I think the concepts like absolutely we see used in different kind of like specific cognitive architectures, but I don't think we have one…”