An executive acting defensive or brusque is a counterintuitive signal of trust
Dr. Julie Gurner · Dr. Julie Gurner (Part 2): Caring Deeply, Challenging Directly · Jul 25, 2023 · at 15:42
Dr. Julie Gurner, an executive performance coach, discusses how she handles client pushback and defensiveness during difficult feedback conversations.
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“You have to have a great relationship for someone to feel comfortable being able to be kind of not their best self with you, Right. To be able to give you some hard responses, to be able to be a little brusque with you. And I can take that. And to me, that's a signal of trust, right? You can talk to me a certain way if you want to, but we're still going to have this conversation. It's not going to impact our relationship and we're going to continue moving forward.”
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