Danny Meyer
15 statements across 1 episodes · 7 bullish · 1 bearish · 1 people on the record · first statement Jul 13, 2021 by Danny Meyer · said 9 times in 1 episodes since 2018 · across every show →
On the record as a speaker too: Danny Meyer's record, appearances and statements → this page counts the times other people say the name.
Mentions by year
brought up most by Dan Kluger (8), Shane Parrish (1)
tap a year for its mentions
2018 9 mentions in 1 episode
Everything said about Danny Meyer, oldest first
Jul 13, 2021
Meyer: Core emotional hospitality skills follow a bell curve and cannot be easily taught
“I'm not sure they can be learned and I'm not sure they can be taught. I think we can teach people how to identify them in others. I'm sure that we can teach people how to celebrate them when they see them happening. And I actually believe that this is a classi…”
Jul 13, 2021
Meyer: Promoting the wrong people damages organizational culture manyfold
“Because every time someone gets a promotion, the rest of the organization is watching very carefully and asking, so that's who I have to be if I want to get a promotion in this company. That's how I have to behave. That's what kind of values I have to put out …”
Jul 13, 2021 positive
Meyer resolves service mistakes using awareness, acknowledgment, apology, action, and generosity
“So the five A's of mistake making are be aware. That's the first one. If you're not aware, you're nowhere. I've made many, many mistakes that I didn't even know I made, and the person on whom I made the mistake might have been carrying around a bad feeling for…”
Jul 13, 2021
True hospitality means treating people exactly how they want to be treated
“Real empathy actually rejects the old golden rule. The old golden rule says do unto others as you would have done unto you. The hospitality golden rules, which is driven by empathy, says do unto others as you believe they would want done unto them.”
Jul 13, 2021
Meyer: Hiring evaluations weight emotional hospitality quotient at 51% and technical skill at 49%
“The way we ideally get to a hundred, 49 of those points are going to be how well someone does the job they do. How good of a cook are you? If you can make the best bowl of pasta I've ever had in my life, You get 49 points. That leaves 51 points if you want to …”
Jul 13, 2021 positive
Jul 13, 2021 negative
Meyer: Keeping toxic high-performers destroys a leader's credibility
“And the fact is, you cannot afford to keep Johnny because he is making me look like a fool every time he behaves in a way that's contrary to my stated values and behaviors. He is actually making everybody else look at me like I'm full of it, and that's on me a…”
Jul 13, 2021 positive
Meyer: Emotional hospitality is the true alpha differentiator when skills are easily copied
“In a day and age where we're all in where what you know how to do can be so easily copied by everybody. I really believe that that 51%, which is how do you make people feel while you're doing it, can truly become the alpha that can differentiate different orga…”
Jul 13, 2021 neutral
Meyer: Shake Shack Remained a Single Unit for Its First Five Years
“We didn't have a second Shake Shack for five years, by the way. We had one Shake Shack for the first five years, and, you know, the next 300 plus Shake Shacks have all happened in the 16 intervening years after that. Or maybe the 11 years after that. Yeah, I t…”
Jul 13, 2021 positive
Meyer: True Hospitality Requires Customizing Regimented Systems for Each Guest
“The only way that you can feel like I'm on your side is if I customize it for you, because you're different than everybody else in the world. The temperature that you like is different than everybody else's temperature. The lighting is different. The sound is …”
Jul 13, 2021 bullish
Danny Meyer: Restaurant prices will rise as tipped wages disappear
“And as cities, states, and now the entire country move to a higher minimum wage, and then perhaps one day, one wage for everybody, as opposed to a second-tier For tipped employees, which I believe is not gonna last forever. Can't. You're gonna start to see res…”
Jul 13, 2021
Jul 13, 2021 positive
Meyer: Business hospitality must prioritize employees before serving customers
“In business, I think that the first people who need to receive hospitality are the people who work in an organization, because if when you come to work, You feel like your colleagues are on your side, your boss is on your side, that people genuinely want to se…”
Jul 13, 2021