Former P&G CMO Jim Stengel evaluates whether creator and influencer marketing represents a novel marketing paradigm at Cannes Lions.
What-if
Nike's Colin Kaepernick campaign would have failed if the brand wobbled
“So I think if you're going to take a stand like that, which I think was right for them, and right for their brand, and right for their values, it worked. If they had wobbled, it would have been a very different story.”
Opinion
Young consumers punish brands for broken promises, not for cultural neutrality
“I think they punish brands when they don't do what they say they're going to do, and they're not relevant to them.”
Insight
P&G exited the cookie market after underestimating competition and variety demand
“We underestimated our competition, and we underestimated the consumer's desire for massive variety in cookies, and we had like five flavors of chocolate chip. So, we ended up exiting the business and we just, it was not our specialty.”
Assertion Supported
Pampers tripled revenue in 12 years after repositioning around child development
“We united the Pampers global team, and within about 12 years, this was a big brand when we started, P&G's biggest brand. We tripled our revenue. And improve the profitability, and set an example, frankly, for P&G corporately.”
Assertion Not checkable as stated
P&G's executive team conducted field research before every quarterly meeting
“By the way, our executive team at P&G, we met quarterly. This is the top management. Before our quarterly meeting, we would always do an immersion. We'd go spend time with people who were not like us.”
Assertion Supported
Downy's global low-rinse formula stemmed directly from Latin American field research
“And what came out of that, and some great research by R&D people, is A new product that took the suds away after you did your wash. Now that sounds like it's maybe silly, but these people are carrying water sometimes a mile, two miles, three miles to do their …”