Dave's Hot Chicken co-founder Arman Oganesyan discusses their initial recipe and operational development process before opening their first location.
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“We wanted it to be a franchise, and we wanted it to be this thing, and we were trying to develop it From the ground up as a foundational restaurant to be very franchisable, yet maintain very high quality.”
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More from Arman Oganesyan
Insight
Brands should only franchise to established multi-unit operator groups
“That's actually a much better idea is you only franchise to groups with multiple other stores. That are running really good operations where this is exactly what they do, where when you give them the store and the training manuals and everything, they're going…”
Arman OganesyanJun 10, 2024▶ 57:28Dave’s Hot Chicken: Arman Oganesyan
PredictionOpen · timeframe Jun 2029
Dave's Hot Chicken expects to open 900 sold locations within five years
“Maybe like four, four or five years, four years.”
Arman OganesyanJun 10, 2024▶ 1:01:01Dave’s Hot Chicken: Arman Oganesyan
Insight
Oganesyan: Restaurant operational excellence requires fast throughput on long lines
“What shows like a true quality of a restaurant is having a long line, but getting through it really fast, because that means you have, besides having a lot of customers, you have really good operations. You're able to get all these customers, their food, In, i…”
Arman OganesyanJun 10, 2024▶ 13:02Dave’s Hot Chicken: Arman Oganesyan
“If we're going to be a franchise concept, you know, you can't ask your franchisee to make their own bread.”
Arman OganesyanJun 10, 2024▶ 20:02Dave’s Hot Chicken: Arman Oganesyan
AssertionNot checkable as stated
Dave's Hot Chicken launched its original pop-up without operating permits
“Me and Dave were like, oh, we should apply for like all of our like paperwork before we get started. And then Tommy was like, he's like, we're not going to get paperwork. He's like, nobody's going to use paperwork to open up on a street. He's like, we either d…”
Arman OganesyanJun 10, 2024▶ 27:29Dave’s Hot Chicken: Arman Oganesyan
Insight
Oganesyan: Major press before operations are ready harms a business
“We knew as much as a Farley article would help us, if it came at the wrong time where we weren't ready for it and we got an influx of customers and we couldn't serve them, then it was actually going to be detrimental to us and not help us.”
Arman OganesyanJun 10, 2024▶ 30:46Dave’s Hot Chicken: Arman Oganesyan
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