Tony Hsieh was passionate about customer service and culture, not shoes
Tony Hsieh · Zappos: Tony Hsieh (2017) · May 20, 2019 · at 3:57
Tony Hsieh, CEO of online shoe retailer Zappos, discusses his personal interests and motivations with Guy Raz.
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“I'm actually not passionate about shoes at all. I'm passionate about customer service and company culture, so I can talk forever about those two things, but I can't say anything about shoes.”
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