Seth Berkowitz, founder of Insomnia Cookies, reflects on attempting to scale mobile bakery food trucks before the Great Recession.
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“Vending trucks ended up being a right turn I wish I hadn't taken. It was like a two-year real distraction.”
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More from Seth Berkowitz
Opinion
Berkowitz: Crumbl's product is more cupcake than cookie
“I see a cupcake, I don't really even see a cookie. So, I see it, it's real, it's not nothing, but it's a different, really a very different business, and it's not something that, that we struggle with.”
Berkowitz: Focusing solely on cookie retail and delivery early on would have accelerated growth
“You know, I look back on the big mistakes I've made in the last 20 years. To me, that was like the biggest one. Because if we had set the course differently, and it just focused on retail with delivery together, the business that we have today it would have ac…”
Berkowitz: Keeping Insomnia Cookies company-owned protected its delivery model
“I mean, I was always a believer in corporate owned just to make sure that something that was, it was a little bit novel as it related to the restaurant environment, like basically delivery as a core competency. Outside of Domino's and the pizza guys was pretty…”
Berkowitz: In-house drivers deliver a superior brand experience over DoorDash
“Our drivers care about the insomnia cookie order, whereas the DoorDash drivers are agnostic to what they're delivering. And so there's a little bit of an ability to really maneuver and make the experience stronger, and you can't really do it with third party.”
Berkowitz: Six-year Insomnia Cookies co-founder lawsuit settled in January 2024
“I mean, it started right around the Krispy Kreme announcement, and it settled in January of this year. It was almost a six-year litigation, which is pretty wild”
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