dry cleaners

“Customer acquisition has totally transformed. So there's a whole class of entrepreneurs who don't understand that customer discovery has gone online. And so what's happening is that volume has declined because people are searching for companies and services on…”

“And the interesting dynamic we might see in this space is less about an arms race and more that there are a lot of dry cleaners that don't want to continue dry cleaning. You have a lot of people who want to retire. You have kids who don't necessarily want to t…”

“When we were getting rinse started, our idea was let's systematically create a seamless experience from start to finish, work with the best cleaners out there who are struggling. They don't know how to get volume, let them do what they do best, which is clean …”

“The reality in the industry is that all cleaners are underutilized. They all have excess capacity, and they don't, one, know how to get volume, and then, two, because of that vendor-centric approach, their world tends to be very spiky during the week.”

“But what we realized is that if we could get some 24 seven access or depot, you can get rid of rent and labor on site. And that all of a sudden allows you to operate at 40% margins.”

“Because dry cleaners operate at 15% margin businesses. And by the way, when you take out the salary of the owner operator, it's like zero percent.”