Diapers.com

“It's the idea that as long as customers love the service, and they're repeating, and they give you good marks, that you had something. You had something that was valuable. You had a brand, and there was lots of ways to solve the economics, is what we thought a…”

“It was unheard of at the time, you know, the idea that a commodity product that already lost money, it's already a loss leader, that you would lose another 30%. That's unheard of, unprecedented in the history of retail.”

“The way shipping works is if you're shipping a box of diapers to someone and you have empty space in that box, the marginal cost to ship the next thing you put in the box is very, very small, very low. Like it might be, you put something that weighs a pound in…”

“At eleven million in sales, it was basically just me and Vinny, and we hired another woman to, like, help us with customer care, and some of the fulfillment, but we got up to eleven million in sales with two people, three people, basically.”

“We had a big vision for what we wanted to accomplish, and it was cut short. So, yeah, it was, I mean, you would think after a sale like that, we made, obviously, a lot of money, me and my co-founder, but we said, do you want to celebrate? You want to go grab a…”

“Procter & Gamble and Kimberly Clark, the two big diaper manufacturers that make Pampers and Huggies, they refused to sell us diapers. They said they just don't want to waste their time on a business that's never going to work.”

“The learning, you know, just, and it still stands today, it's the idea that as long as customers love the service, and they're repeating, and they give you good marks, that you had something. You had something that was valuable. You had a brand, and there was …”

“But you could make money, because the way shipping works is, if you're shipping a box of diapers to someone, and you have empty space in that box, the marginal cost to ship the next thing you put in the box is very, very small, very low. Like, it might be, you…”