Bates: Companies must onboard and manage AI like human workers
Tony Bates · Is The Future Customer Experience AI Talking To AI? — With Tony Bates · Sep 11, 2026 · at 13:32
Tony Bates, CEO of Genesys, discusses integrating enterprise AI into corporate workflows alongside human employees.
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“The way that folks need to think about it inside their businesses is that it's one talent system. It's one set of resources. You have to onboard the AI in the same way you do an information worker. You need to performance manage the AI in the same way you do a, you know, an information worker.”
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