Genesys
3 statements across 1 episodes · 2 bullish · 0 bearish · 1 people on the record · first statement Sep 11, 2026 by Tony Bates · said 12 times in 1 episodes since 2026 · across every show →
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brought up most by Alex Kantrowitz (8), Tony Bates (4)
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2026 12 mentions in 1 episode
Everything said about Genesys, oldest first
Sep 11, 2026 positive
Bates: Companies must onboard and manage AI like human workers
“The way that folks need to think about it inside their businesses is that it's one talent system. It's one set of resources. You have to onboard the AI in the same way you do an information worker. You need to performance manage the AI in the same way you do a…”
Sep 11, 2026 bullish
Sep 11, 2026
Bates: 30% of consumers will leave a brand after one bad experience
“We do a survey every year. We go out to consumers, not to our com, our customers, and just say, you know, how do you feel about customer experience? And 30% of those consumers said, I will leave that brand if I have one bad experience.”