Genesys, every mention
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every year anyone Alex Kantrowitz 8Tony Bates 4
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Is The Future Customer Experience AI Talking To AI? — With Tony Bates
- ▶ 0:07 Alex Kantrowitz Let's talk about it with Genesis chairman and CEO Tony Bates in a conversation brought to you by Genesis. 5 times in the scene
- ▶ 6:31 Tony Bates My view, and when I came to Genesis, is let's turn that around.
- ▶ 6:40 Alex Kantrowitz Yeah, and so, Genesis helps companies orchestrate, you know, these customer journeys through, you know, the different divisions that they're speaking with. 2 times in the scene
- ▶ 21:47 Tony Bates And that's basically what we focus on every day at Genesis.
- ▶ 25:53 Tony Bates Um, you know, we were talking about before we come online, one of the things that we do, I'm very proud that we do at Genesis, is we help save thousands of people's lives, right?
- ▶ 31:44 Tony Bates Sort of throwback is that at Genesis, when we moved from on-premise to cloud, we fixed all that customization, right?
- ▶ 34:38 Alex Kantrowitz We'll be back with another video here from Genesis Experience with Voya Financial, talking about how this goes into action in a practical way.