The Ledger
Every statement that passed quotation and attribution checks. Mix any filter with any other: certainty 1/5, debate potential 5/5, or both at once.
why aren't all 7 resolved? a statement only gets an assessment when the public record can support or contradict it. opinions and what-ifs never can, and 0 checkable ones are still open, waiting for their date. predictions held up or didn't; assertions are supported or contradicted. on every card: ▮▮▮▮▮ certainty · ▮▮▮▮▮ debate potential. speakers are clickable
Calacanis: Klarna's AI assistant matches the work of 700 human support agents
“AI assistants are now doing the work of 700 full-time agents at Klarna. They moved issue resolving times from 11 minutes with humans to two minutes with AI, and customer satisfaction is on par with human agents.”
Sacks: Klarna reversed its AI customer service replacement after one year
“And lo and behold, they flipped the decision back after a year. They said that from a brand perspective, a company perspective, It's just so critical that you are clear to your customer that there will always be a human if you want it.”
Calacanis: Klarna AI agent replaces 700 workers, adds $40M in profit
“Cloner's AI customer support agent doing the job of 700 full-time employees and driving a forty million dollar increase in profits this year.”
Calacanis: Klarna estimates its AI agent will boost 2024 profits by $40M
“Klarna estimates its AI agent will drive, wait for it, a forty million dollar increase in profits this year.”
ElevenLabs powers voice AI for Revolut, Klarna, and PacBank
“We work with a lot of financial services companies Revolut, Klarna, PacBank”
Sacks: Non-AI companies should open-source internal AI tools for community R&D
“I think it's a brilliant idea for Klarna to open source this tool, because it's not their business, right? This is just something they did as a productivity improvement. They get the benefit back to them of the community working to advance that technology. So …”