Sacks: Decagon routes 90% of AI customer support usage to open models
David Sacks · OpenAI vs Anthropic IPOs, Anthropic $3T, Zuck's Price War, China Ends Open Source?, Trump Accounts · Jul 11, 2026 · at 51:25
David Sachs references data from AI customer support company Decagon regarding mature enterprise workloads moving to open models.
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“So like Decagon, the customer support AI company, they said that 90% of their usage now is being sent to Open models, but those are open models that they've had the opportunity to post train on and do a huge amount of customization based on all of their learnings and all of the data that they've gotten.”
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