The Ledger, every show
Every statement that passed quotation and attribution checks, across all 44 shows. Pick shows below, then mix any filter with any other.
shows 
every show 44 of 44
McCabe: Tying identity to professional titles creates limiting ego traps
“Getting stuck on to and associated with these images that then become limiting.”
McCabe: Kleiner Perkins partner Ilya Fushman is his favorite board member
“I loved working with Ilya Fushman. He's with Kleiner Perkins these days. Ilya was always just real. I'm a stickler for integrity and authenticity, and Ilya was what he was and is what he is, and There was no games. It wasn't hard to figure out, and I admired t…”
McCabe: Intercom never ran a formal fundraising process
“I never, ever, ever, ever, ever, ever, ever ran a process. I never ran a process.”
McCabe: Intercom Ranks in Top 15th Percentile of Public B2B ARR Growth
“Currently across the business, you know, we benchmark ourselves against all the public software companies. There's like, on and 20 something B to B software companies. We're like in the 15th percentile for AR growth.”
McCabe: Intercom suffered five straight quarters of declining net new ARR
“And we had five quarters of successive, you know, sequential decline in our net new error. And we were about to hit like zero dollars in that new error, which means we would have been in negative growth territory. We never got there. I managed to stop it befor…”
McCabe: SaaS companies spend $20 to $30 per resolved support ticket
“Now when we did all our research, we found that many SaaS businesses were spending between 20 and 30 dollars per ticket resolved. We were spending 22.”
McCabe: AI Coding Tools Allow Tire-Kicking, But Support Agents Require Live Customer Deployment
“And the weird thing about Finn, even relative to the coding apps are blowing up and yet there's a lot of people experimenting and kicking tires. You can't kick tires with Finn. We only deliver value when you expose it to your customers and it closes tickets an…”
McCabe: Intercom has 30 ML engineers building its Finn AI agent
“Like I said, with Finn, our AI agent, it's the product of over a hundred different experiments. Many patented parts. We've got 30 ML engineers and counting, you know, a hundred other engineers working on all the application components.”
McCabe: Intercom's total customer count is growing rapidly again after shrinking
“Our total customer count started to shrink. It's now growing very rapidly again after the changes I made, but it started to shrink.”
McCabe: Intercom created 'Project 52' giving the company one year to reinvent itself
“I set this project called project 52, where I gave us 52 weeks to reinvent the company.”
McCabe: Intercom raised its Series A at $23K in MRR
“We raised our series A when we had 23 K M or I specifically remember that”
McCabe: Biz Stone was Intercom's most helpful angel investor
“I think it's Biz Stone, who's one of the Twitter founders invested in. And the reason he was so helpful was that for a young lad, I was 26 when I started Intercom and moved to San Francisco. For a young lad in this big industry who really thought very little o…”
McCabe: Exceptional was the first product in the error-tracking industry
“It was the first in a very unexciting industry that would be called error tracking.”