Everything Tope Awotona said on any show that made the record, most notable first. Each card names its show and opens the statement there.
Awotona: Calendly's top sales competition is its own free plan
“If you talk to a sales rep at Calendly, Their number one competition is not, you know, any of the competitors that they mentioned, it's the free.”
Awotona: Calendly will stay single-product for a long time
“In our case, like, you know, we have a single product and we'll, we will for a very long time, and part of the reason that we've been able to do that and still grow and become a unicorn and still, like, grow at a pretty fast pace is really expanded the types o…”
Awotona: Calendly defines user activation as five completed bookings
“I start sending my links to people to schedule with me. And five people have scheduled with me is what we define as activated.”
Awotona: Calendly's viral conversion rates declined at scale
“We've definitely seen the, yes, you see the, those conversion rates decline. But the good thing is like the top line, the denominator is getting bigger.”
Awotona: Expanding Calendly's enterprise sales team initially cannibalized its self-serve business
“We expanded that sales team greatly and sure enough, revenue grew. The number of accounts over a hundred K in revenue in revenue also grew, but what we found was the growth in our customer acquisition costs outpaced the incremental revenue growth. And so essen…”
Awotona: Calendly spends almost zero dollars on marketing campaigns
“We spend almost zero dollars on, we have headcount in marketing, but we have almost zero dollars in marketing campaigns.”
Awotona: Calendly has never cut free tier features since 2014
“Besides then, I don't think we've ever taken anything away from the free plan. Yeah, I think we've all. Yeah, I don't think we've ever taken anything away from the free plan. We've only made the free plan more generous. I'm sure somebody will test my memory, b…”
Awotona: Institutional capital provides validation necessary for enterprise customers
“It turns out that even in spite of the growth that we had in success that we had, there's still this validation that sort of comes with institutional capital. There are still a lot of very smart people, which the primary way in which they judge the quality of …”
Awotona: External-Facing Roles Make Up About 25% of Business Headcount
“And globally, that looks like, you know, 25% of the, typically, you know, about 25% of the headcount in a business is doing those activities.”
Awotona: A Few Hundred Million Unique People Have Used Calendly
“But a few hundred million unique people have used their product by now.”
Awotona: About 90% of Calendly's revenue is self-serve
“It has evolved a lot during the course of our business, but today about 90% of our revenue is self-serve.”
Awotona: Sales-led Calendly customers drove significantly higher retention and NDR
“The reason we lean into that motion is because we observe that those customers who came in through the sales process had just very, very different retention mechanism qualities. They also have very, very different NDR qualities. They expanded it a lot further.”
Awotona: Organizing SaaS product teams by capability works better than tier segmentation
“The most, probably the most permanent design that we've had is really organizing the team by those different capabilities and then having them own those problems from, for individuals all the way through enterprise.”
Awotona: Calendly shifted engineering resources heavily toward enterprise from 2020 onward
“From, I would say maybe from twenty-twenty to, twenty-twenty onwards, we made that asymmetric, so we allocated a lot more to that enterprise. Then we did PLG.”
Awotona: Calendly reached nearly $100M revenue without outside capital
“So through a combination of all those different things, and I did raise a small seat around in the early days of the business, we were able to grow the business to almost a hundred million dollars in revenue without any outside capital.”
Awotona: Category creators can always borrow playbooks from indirect predecessors
“In almost every single thing you're looking to do, somebody has done it before. Maybe not directly in your category, maybe not directly in your space, but there's a very, very clear example that, ah, that you can follow. And so I would look for those parallels…”
Awotona: Calendly would not have reached unicorn scale without PLG
“There's no doubt that I would not be sitting on this stage if Calendar did not, ah, you know, ah, use the PLG model. There's no doubt about that. I mean, we're, we've grown really fast because of that.”
Awotona: Scheduling software requires a great recipient UX for mass adoption
“If this would gain mass adoption, you really needed to build for both For all participants, you needed to make it a great experience for every for all the users of the product, whether they were your own registered users or the people who were receiving invita…”
Awotona: Entrepreneurial engineers prefer building their own ideas over joining yours
“Most engineers that are entrepreneurial, they would rather pursue their own ideas, or if they're going to take their risk, they're rather, you know, like bet on themselves and kind of go after it.”
Awotona emptied his 401(k) and maxed out credit cards to fund Calendly
“So cobbled together my four one K and my savings and then and then some debt and maxed out all my credit cards and put it all in on on this on this idea that at the time didn't even have a name.”
Awotona: Coastal VCs prioritize growth, while non-coastal VCs value revenue
“I think that the farther you are away from the coast, the more they the more investors value revenue. Whereas when you're on the coast, I think they care more about growth.”
Awotona: Calendly has raised only $550,000 in total outside venture capital
“On the balance sheet, just the half the 550,000 dollars. That's all the outside money that's gone into the business.”
Awotona: Selling Calendly to an acquirer like Salesforce is not an option
“Absolutely not. I'm very excited about what we're doing, and I feel like we're just getting started, and there's a lot to do, and so that's not remotely on my radar.”
Awotona: Calendly routes leads between sales and self-serve by company size
“What we essentially use the size of the company to approximate like what we think the total opportunities is within that account. And that's really how we determine, maybe I'm sharing too much about how we route deals between self-serve and to into the sales t…”