Everything Shiv Rao said on any show that made the record, most notable first. Each card names its show and opens the statement there.
Consumer-only healthcare startups rely on untrustworthy data-selling models
“The companies that you can build on top of just the consumer and healthcare, Oftentimes there's the kind of companies that, that paint themselves into a corner that can never be trustworthy enough to go enterprise. They're the kind of companies where the busin…”
Healthcare system is unprepared for an impending surge in needs
“We're in for a tsunami of healthcare needs and the system is not prepared to deliver it.”
Healthcare founders trap themselves by staying down-market too long
“The trap that a lot of, I think healthcare founders fall into is that they stay down market. They don't figure out, they don't like Time their Yolo shot to go up market at the right moment.”
Vertical AI startups cannot win by fighting foundation model labs
“If you are fighting against them, you've already lost. If you haven't figured out how you're going to win with them, how you're gonna not just coexist, but actually find ways to collaborate potentially, and if the tailwinds that they create are not yours to le…”
Healthcare AI startups do not need forward-deployed engineers
“No, you don't. Not in our case. You're going to get to that zero to one. You're going to get to that first product in all the ways, like people in, you know, in the health systems, in the clinics and listening to the doctors and the nurses and figuring it out.…”
Founder mode means targeted tours of duty, not micromanagement
“Founder mode is just about, to me, it's about tours of duty depending on what's on fire inside the company or like what's the most important thing and what you're best at. You just go crush. You just have to go you know, kill whatever that challenge is. And it…”
An Abridge investor required Shiv Rao to undergo a psychological assessment
“We were talking about psychological assessments, I think, before we started, and how some VCs will do that, and I had one before we took money from one of our investors”
Top VC kingmaking works via a psychological placebo effect on founders
“It's less the brand, it's more the placebo effect. It's more the psychology. It's when you feel like the more you can feel inevitable, the more you will be.”
Doctors refuse to join hospital networks that do not provide Abridge
“There are doctors right now who we've heard who won't sign up to join a healthcare system, a hospital, if they don't have a bridge.”
Forty percent of Abridge's model outputs come from in-house models
“About 40% of our model outputs inside our product are generated by in-house models.”
Frontier models could not meet latency needs for key healthcare workflows
“But that kind of experience you need insane performance and latency And that's something that we weren't able to achieve in an easy, elegant way with Frontier model. So for certain use cases, there was really no choice.”
Abridge will never become an electronic medical record system
“Like we don't ever want to be an electronic medical record.”
Abridge rarely encounters competitors Nabla or Candidate in sales deals anymore
“We don't see either of those companies much anymore.”
Microsoft obfuscates pricing and overcomplicates enterprise software
“Especially like the Microsofts of the world just obfuscate things so much and make things so complicated.”
Top research talent is far more valuable than early model access
“B. B over A. Yeah, no question about it. No question about it, because ultimately it's always about the people, and if you've got incredible people, you're going to build your own models, your own primitives, and yes, the frontier models you're going to be abl…”
AI will progressively automate low-stakes primary care workflows
“It's those types of workflows that are, will, you know, progressively get automated till we get to some approximation of maybe the most boring variant of primary care, you know, that nobody wants to practice.”
Rapidly scaling companies benefit significantly from in-person work
“Things are moving so quickly that the more time that you have in person, the better. There's no question about it.”
Operating without pressure is the hardest stage of startup growth
“You know, honestly, like the chapter of company that, that sucks the most is like the one where you don't feel pressure.”
Anyone who claims CEOs can have everything is lying
“There's trade-offs and there are sacrifices and the folks who say you can have everything are lying and you just have to be eyes wide open on what you're giving up.”
Being in San Francisco is super important for AI startups
“As we were inflecting, we just needed to be, you know, in that moment, and the amount of ideas that you just osmotically absorb by being there, the kind of talent that you have access to, the kind of mentorship that you have access to, I think it's super impor…”
Abridge can operate as a flat company using AI tools
“And anymore, I'm in this very idealistic mode that we can be a very, very flat company in the near future. Just like less managers, like less, like a lot more ICs, super ICs taking on that much more, you know, everybody Everybody kind of with these tools able …”
Clinical conversations can power new healthcare AI infrastructure
“It was this thesis that this idea, the secret hiding in plain sight, that this data set, this, like these conversations, it's the most human signal and it really powers healthcare. And you can build a whole new set of rails on top of this signal.”
Highest-upside vertical AI companies control full tech stack
“I think the vertical AI companies that have the most leverage that have the most upside are the ones that can reach farther down into the stack and own their destiny in a different differentiated way that can kind of control their P and L.”
Use frontier AI models when building features that require endless improvement
“If the market cares about you always improving on something that you don't think you'll ever be perfect on, and healthcare has a lot of use cases like this, it makes more sense to ride the frontier wave.”