Everything James Smith said on any show that made the record, most notable first. Each card names its show and opens the statement there.
Smith says fixing every bug in high-volume consumer apps is impossible
“I think a lot of people think, oh, let's fix every bug. When you're building a high volume consumer app, that's just impossible.”
Pinterest changed its employee option exercise window to be unlimited
“Pinterest changed that window to be unlimited infinity window. So you don't even have to make that call, which is super exciting.”
Only four of 35 Bugsnag employees handle sales and success
“I have I have two sales reps and I have one head of customer success and I have one technical support engineer. So we have four people out of 35.”
Bugsnag bootstrapped to profitability before raising venture capital
“We bootstrapped for the first kind of six to nine months. And we were profitable. That's by the time we went out to raise around.”
Bugsnag has raised $9.5 million, including a Benchmark Series A
“Just 9.5 mil, I think total. So we did a series a round about 18, 20 months ago from benchmark for 7.2 mil.”
Bugsnag has about 4,000 paying customer companies
“So we have about 4000 companies that are paying for Bugsnag to monitor their services.”
Bugsnag generates more than $2 million in ARR
“Yeah, we're definitely above that.”
Bugsnag keeps revenue and logo churn under one percent
“I think we're definitely below the norm in terms of churn in, in the under, under one percent on both revenue and logo churn.”
Bugsnag spent zero dollars on paid acquisition until recently
“So if you'd have asked me this question six months ago, I would have said zero dollars. So we have all of our growth pretty much has been through word of mouth.”
Bugsnag achieves standard SaaS gross margins despite processing heavy data
“We are definitely in the typical SAS gross margins range. We are, it's interesting for us, that's, Harder to achieve because we have a data intensive SAS product. So we, I think there's billions of crash reports per day coming into our servers these days. So a…”
Bugsnag pricing spans $29 to tens of thousands monthly
“We kind of see anything all the way down at 29 bucks a month. We've got customers that are paying tens of thousands a month. So it kind of really depends on the scale of the business. So I think the bulk of our customers are down in the SMB territory.”
Bugsnag gives employees the option to early exercise equity
“This is something we did at bug snag as well. Give employees the option to early exercise.”
Bugsnag had $4,500 MRR when raising its seed round
“And so I think we were probably about 4.5 K in MRR back when we raised our seed round back in the day.”