Hatem Shafiq
Chief Operating Officer, Databricks. On 1 show, 1 appearance. The Shows tab opens the full record on each.
executiveoperatorinvestordatabricks.com ↗
Hatim Shafique was an early employee and executive at AppDynamics, serving as Chief Customer Officer prior to its Cisco acquisition. In 2017, he joined Databricks, where he has served as Chief Customer Officer and Chief Operating Officer.
1shows
1appearances
6statements
0resolved
0supported
0contradicted
Everything Hatem Shafiq said on any show that made the record, most notable first. Each card names its show and opens the statement there.
Shafiq: Chief Revenue Officers and sales teams are inherently short-term focused
“The CRO, however good they are, their organization is very short-term focused.”
Shafiq: Early-stage companies either severely under-invest or over-invest in customer success
“One thing I learned is companies that are younger tend to be on the extreme ends. Either they're not investing enough in customer success because they're like, what is this? I don't understand this. Is this just support? We have the sales team to actually go c…”
Shafiq: Pure customer obsession without structured financial models fails at scale
“So, not having a proper model and just, I'm customer obsessed, so I'm just doing it, doesn't really work at scale.”
Shafiq: NPS belongs to the CEO, not the CCO
“I think the NPS is the company's core, it's the CEO's core, not the CCO's core.”
Shafiq: High-growth companies derive over half their revenue from existing accounts
“You take any good growing company that is growing at whatever, 50, 60% or higher, half or more than half of their revenue comes from existing customers, which means renewal is just not a part of the game.”
Shafiq: Most customer success expenses must be classified as COGS, not CAC
“You could account for some of this as CAC depending on how much of upsells they're driving. And if you actually have a formula, That, you know, is put against the new ARR that they're able to drive, and you might be able to justify it as CAC. But mostly it's C…”
One line per show, most statements first. The link opens Hatem's full record on that show: the calibration, argument clarity, speaking style and every statement made there.
| Show | Role there | Eps | Statements | Record | |
|---|---|---|---|---|---|
 a16zLEDGER | Chief Operating Officer, Databricks | 1 | 6 | — | full record on the a16z Podcast → |