Everything Harish Abbott said on any show that made the record, most notable first. Each card names its show and opens the statement there.
Abbott: Certain businesses require 'product-price-market fit' rather than just product-market fit
“In certain businesses, it's not product market fit. It's product price market fit, right? Your product could be fitting, but the way you price it may not create the fit. And so you have to deeply think about, am I pricing it to really enhance my product market…”
Abbott: New software systems fail in logistics due to extreme fragmentation
“So far, the attempts have been, hey, there's a problem, it's well recognized, logistics is highly fragmented, It runs on emails, phone calls, and text. We're going to solve it. But the way we were going to solve it is we're going to build a new system. And bec…”
Abbott: Amazon sales increased every single time delivery speeds were accelerated
“I mean, because I saw that power in Amazon and Amazon, every time we dial the speed down, our sales went up. There was never a time when we dialed our speeds down to say like, oh, could we do three day versus two and a half day versus two days versus one day. …”
Abbott: Deliver's flat pricing and Walmart badging boosted merchant sales 2x-3x
“And we did that, and suddenly most of merchant sales was like two X, three X, because the delivery promise was there. Plus, the pricing was flat. The moment these two things happened, I mean, I'm kidding, you know, we went from trying to find the next merchant…”
Harish Abbott: Software built on CEO perception rather than operator reality fails to adopt
“Sometimes there's a disconnect between what the operators are doing and what the CEOs think they're doing. And if you build software for what the CEOs say they're doing, they want, it won't get adopted. It just won't get adopted. You know, you might get a cont…”
Abbott: Asynchronous communication causes a $300B waste problem in US logistics
“We think there's about at least 10% waste in this industry because of the low bandwidth asynchronous communication nature of trading information. So that's a three hundred billion dollar opportunity in the US, almost a trillion dollar globally, right?”
Abbott: H-1B visas should be fast-tracked for exceptional talent, not routine jobs
“The folks who are coming on H-Bs today, like me, like many other people who came at some point, you know, do end up creating jobs in this country and do end up, you know, helping build businesses in this country. So I'm on the take, which is like, let's not lo…”
Abbott: Broken logistics denies consumers access to 10x more products
“There are probably 10 times more products that you don't have access to because logistics is so broken, right?”
Abbott: Human Drivers Will Always Coexist With Autonomous Trucks
“Like you will always have human drivers and you will have autonomous cars or trucks.”
Abbott: Matching Amazon Prime requires pooling inventory across thousands of merchants
“The only way is you have to pool thousands of merchants of inventory To then be able to forward deploy it and distribute it and offer every single one of them a service comparable to what Amazon offers, right?”
Abbott: Deliver partnered with Walmart to offer FBA-equivalent fulfillment to merchants
“We did these two things, and then we did a little partnership with Walmart where we said, hey, we have fixed pricing. Your merchants at that time did not have FBA-like equivalent where Amazon guys have FBA. You can use Deliver for Walmart merchants to sell on …”
Abbott: Deliver grew from zero to over $100M ARR in two years
“In the first year we barely made any money. And I think by year three, we were over a hundred million plus. I think we went in two years from almost zero to a hundred million.”
Abbott: Fulfillment margins reach 20% to 22% at scale
“On a unit economics basis, you know, you're looking at 15%. In the beginning, they were even lower, but then as we started to gain scale, we started to gain some margins. I think at scale, maybe you can get up to 20, 22% in that range.”
Abbott: Shopify is the most merchant-obsessed company I've met
“Shopify is a very merchant-obsessed company. I actually never met a company as obsessed with customers and merchants specifically as Shopify is.”
Abbott: E-Commerce Remains Sub-20% of Total Commerce
“E-commerce at that time, and I think still is, like, sub-twenty percent of all commerce at that time, it was close to 12%.”
Abbott: 1-2 day shipping requires a CDN for physical goods
“And really the only way to get to fast shipping is Almost like building a CDN for the physical world.”
Abbott: Flexport's warehouses are full and adding capacity
“I think the last I heard from Ryan is their warehouses are full. They're adding more capacity. It's a pretty meaningful business now.”
Abbott: Augment deploys AI across $25 billion in managed freight
“It is up and running. It is, you know, doing it at scale you know, collectively today you know, across our businesses getting deployed to about twenty five billion of freight under management. So companies collectively managing that much freight and it's growi…”
Abbott: US Cannot Compete on Labor Costs, Must Compete on Data Efficiency
“We don't, we'll never have the lowest labor cost, right? Like we can't compete on that, but what we can compete on is efficiency through data.”
Abbott: Shopify merchants account for about 12% of all U.S. e-commerce
“Shopify itself now is, I believe, 12% of all U.S. E-commerce, you know, just all the merchants on Shopify. It might be more or less, I don't remember the last number yet.”
Abbott: 8VC funded Deliver instead of incubating an in-house competitor
“In fact, we raised it from a fund called Eight VC, which is founded by Joe Lonsdale, and they were coincidentally thinking about the same idea. They also incubate companies in-house. When I had pitched them, they're like, hey, we're thinking about something si…”
Harish Abbott: Logistics dispatchers handle 600 to 800 emails daily for 20 trucks
“For a single truck, there are at least 30 to 40 emails that are traded. Okay. So now you can imagine if somebody's running 20 trucks is responsible for it. Their inbox has 600 to 800 emails a day. More than half of those emails are just for either informing or…”
Abbott: Augment is live with $35B+ in freight under management
“We are now live with over thirty-five billion of freight under management companies collectively combined.”
Abbott: No country matches America's trust in immigrant founders and embrace of failure
“Well, I mean, I don't think there is any country in the world like America, where folks from all backgrounds, from all countries can come and can be trusted to go build businesses,
Endeavors, social endeavors and just embrace of failure in, in order to go buil…”