Harish Abbott describes the inflection point that scaled Deliver to thousands of merchants and warehouse capacity limits.
Insight
Abbott: Certain businesses require 'product-price-market fit' rather than just product-market fit
“In certain businesses, it's not product market fit. It's product price market fit, right? Your product could be fitting, but the way you price it may not create the fit. And so you have to deeply think about, am I pricing it to really enhance my product market…”
Insight
Abbott: New software systems fail in logistics due to extreme fragmentation
“So far, the attempts have been, hey, there's a problem, it's well recognized, logistics is highly fragmented, It runs on emails, phone calls, and text. We're going to solve it. But the way we were going to solve it is we're going to build a new system. And bec…”
Assertion Not checkable as stated
Abbott: Amazon sales increased every single time delivery speeds were accelerated
“I mean, because I saw that power in Amazon and Amazon, every time we dial the speed down, our sales went up. There was never a time when we dialed our speeds down to say like, oh, could we do three day versus two and a half day versus two days versus one day. …”
Insight
Harish Abbott: Software built on CEO perception rather than operator reality fails to adopt
“Sometimes there's a disconnect between what the operators are doing and what the CEOs think they're doing. And if you build software for what the CEOs say they're doing, they want, it won't get adopted. It just won't get adopted. You know, you might get a cont…”
Insight
Abbott: Matching Amazon Prime requires pooling inventory across thousands of merchants
“The only way is you have to pool thousands of merchants of inventory To then be able to forward deploy it and distribute it and offer every single one of them a service comparable to what Amazon offers, right?”
Assertion Supported
Abbott: Deliver partnered with Walmart to offer FBA-equivalent fulfillment to merchants
“We did these two things, and then we did a little partnership with Walmart where we said, hey, we have fixed pricing. Your merchants at that time did not have FBA-like equivalent where Amazon guys have FBA. You can use Deliver for Walmart merchants to sell on …”