People, every show

Emilia D'Anzica

Founder & Managing Partner, Growth Molecules. On 1 show, 1 appearance. The Shows tab opens the full record on each.

founderexecutiveoperatorauthor@emiliadanzica ↗LinkedIn ↗growthmolecules.com ↗

Emilia D'Anzica is a customer success strategist who founded the consulting firm Growth Molecules after serving in leadership roles at WalkMe, Jobvite, and BrightEdge. She co-authored the book Pressing ON as a Tech Mom and teaches customer lifecycle management.

What they said3 Shows1

Everything Emilia D'Anzica said on any show that made the record, most notable first. Each card names its show and opens the statement there.

SAASTR Disclosure

WalkMe Shifted Contract Renewals From Sales to Customer Management Teams

“Across all of customer success, we have management executives, and they, again, they work hand in hand with the customer success team to deliver value, and what that's meant for us is sales is no longer doing the renewals, but rather this customer management t…”

Emilia D'Anzica Aug 28, 2017 ▶ 13:06 The Secrets of Net Negative Churn: Customer Advocacy

SAASTR Insight

Customer Success VPs Must Understand Product Mechanics Hands-On

“When you're hiring that vice president, they have to be able to roll up their sleeves as well. I've experienced firsthand where you hire someone Who is at this level, at the strategic level, putting in all the operations, but has no idea what the customer pain…”

Emilia D'Anzica Aug 28, 2017 ▶ 20:03 The Secrets of Net Negative Churn: Customer Advocacy

SAASTR Insight

Customer Health Scores Are Insignificant Without Vertical and Segment Analysis

“A health score is really insignificant if you're not looking at it from What segment or what vertical, what platform are they using? Because there isn't a dashboard that fits all customers, so you really have to incorporate that.”

Emilia D'Anzica Aug 28, 2017 ▶ 22:48 The Secrets of Net Negative Churn: Customer Advocacy

One line per show, most statements first. The link opens Emilia's full record on that show: the calibration, argument clarity, speaking style and every statement made there.

Show	Role there	Eps	Statements	Record
SAASTRLEDGER	Founder & Managing Partner, Growth Molecules	1	3	—	full record on the Official SaaStr Podcast →