Ben Congleton
On 1 show, 1 appearance. The Shows tab opens the full record on each.
1shows
1appearances
13statements
2resolved
1supported
1contradicted
50%fully supported
Everything Ben Congleton said on any show that made the record, most notable first. Each card names its show and opens the statement there.
Ben Congleton: Zendesk Hasn't Evolved Its Chat Product in Four Years
“Our chat is far superior to these bolt on chat products, like say HubSpot or, you know, Zendesk hasn't evolved their chat in like four years since they bought Zopim.”
VC-Backed SaaS Competitors Must Hike Prices to Justify Valuations
“And I think also like, I'm not trying to maximize overall enterprise value. I think those guys have maximized overall enterprise value. They need that because they need to drive cost up significantly to justify their valuation, which I don't need to do.”
Olark Created the First Floating Website Chat Box Widget
“And then over time because we are the first people who put this little floating chat box on the internet that created some virality. So like, you know, someone adds this to the site they see it's Olark and then they want it for their own site. Nowadays, that s…”
Seat-Based Pricing Alone Cannot Drive SMB SaaS Expansion Revenue
“I don't think you can do it on pure seats. I think that was I think that's basically just a challenge of the SMB target. I think you need to have add-ons.”
Usage-Based Pricing Creates Unpredictable Software Costs for SMB Customers
“I think if you look at sort of some of the competitors pricing where people are charging like for usage based pricing, I mean, it's pretty interesting, but as a SMB, it makes your pricing like super unpredictable.”
Powered-By Chat Widgets Drive More Viral Growth in B2B SaaS
“Like for example, if you're an e-commerce company, like we end up getting less customers that way. If we were, if you're a B to B SaaS company, you'd see more. I imagine that both drift and intercom have seen like similar growth sort of based on where they're …”
Olark Pays Executive Candidates to Complete Interview Homework Assignments
“We actually did something pretty interesting where we paid people to do homework. So we gave them a bunch of stats that were kind of made up numbers, but pretty close to our real numbers and said like, hey give us like what opportunities you see, what assumpti…”
Almost Every Platform Offering Chat Today Was Once an Olark Partner
“Like basically anyone who has chat now was an Olark partner in the past.”
Olark B2B Clients Generate Over $5M Annually From Chat Leads
“If you're a B to B business, we have customers that have generated, you know, upwards of five million dollars a year from leads coming off of chat.”
Olark's Average Customer Pays Under $100 Per Month
“On average, a customer of ours pays us like, you know, in the range of, we'll say under a hundred bucks.”
Olark Raised Only $85,000 in Total Outside Capital
“Well, we raised 85 K total, so you can figure out whether that's bootstrapped or not, but I think for any modern company, that's nothing.”
Olark's Partner Marketing Channel Broke When Partners Built Native Chat
“Well, I think like historically, Olark had a very strong partner marketing channel. And what ended up happening is those partners started building chat. And so what we realized was that while that worked really well in the early days, it no longer works strate…”
One line per show, most statements first. The link opens Ben's full record on that show: the calibration, argument clarity, speaking style and every statement made there.
| Show | Role there | Eps | Statements | Record | |
|---|---|---|---|---|---|
 TOP FOUNDERSLEDGER | 1 | 13 | 50% 1/2 | full record on Top Founders → |