People, every show

Andrea Webb

Former Chief Customer Officer, SolarWinds. On 1 show, 1 appearance. The Shows tab opens the full record on each.

executiveoperatorsolarwinds.com ↗

Having joined SolarWinds in 2002, Webb spent more than two decades scaling the company's renewals, sales engineering, and customer success organizations. She was promoted to Chief Customer Officer in 2021 to oversee end-to-end customer lifecycle management and retention strategies across global accounts.

What they said2 Shows1

Everything Andrea Webb said on any show that made the record, most notable first. Each card names its show and opens the statement there.

SAASTR Disclosure

Webb: SolarWinds uses varied churn grace periods ranging from real-time to months

“In our case, we have different timing across different business units. One of our business units uses three months. One of our business units uses 30 days. And the other one is more of a real time whether we take, take churn on it or not, and then classify it …”

Andrea Webb Jan 14, 2021 ▶ 23:06 10 Rules for Defining Churn with ForgeRock and Solarwinds | SaaStr Software Community

SAASTR Disclosure

Webb: SolarWinds uses normalized available to renew for perpetual license business

“In our perpetual business, we use the available to renew. And we normalize things like FS, FX impact and price increases because it's really important to me to ensure That we look at the picture of what's available to renew and what we're renewing against that…”

Andrea Webb Jan 14, 2021 ▶ 7:20 10 Rules for Defining Churn with ForgeRock and Solarwinds | SaaStr Software Community

One line per show, most statements first. The link opens Andrea's full record on that show: the calibration, argument clarity, speaking style and every statement made there.

Show	Role there	Eps	Statements	Record
SAASTRLEDGER	Former Chief Customer Officer, SolarWinds	1	2	—	full record on the Official SaaStr Podcast →