Zingerman's
company on 2 shows · 1 statements across 1 episodes · said 2 times in 1 episodes since 2017
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Luke Beatty: Customer Service Fails Unless You Accept Unreasonable Expectations
“If you go into customer service with an expectation that it's like fair, you're screwed, right? The way you have to work it is this is an unfair thing. I'm going to be giving way more than I'm getting. People are going to be unreasonable. They're going to have…”